How you deny a long standing customer service with no heat in the middle of the winter because of a open balance is very sad
Response from Hart Home Comfort:
We are sorry you feel this way. We can not pay our vendors or staff if we don't have credit terms. We do offer auto pay for no charge.
Overall Experience
Quality
Price
Convenience
Repair was completed and explained to us thoroughly. Thanks very much!
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you're satisfied with our repair service. We're always here to help, so don't hesitate to reach out if you need any further assistance. Sincerely, Jacqueline Hart
Overall Experience
Quality
Price
Convenience
The service was excellent, beyond what I expected. Don was great and very informative. It was a pleasure working with him. Will definitely use the services again. Will request 5 Star Don again. Thank you all!
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a great experience with Don. We appreciate your feedback and look forward to serving you again in the future.
Overall Experience
Quality
Price
Convenience
Marvin was a great service tech.
Response from Hart Home Comfort:
Thank you for your review. I am relieved that we were able to get the fill pipe fixed for you. Happy Holidays, Jacqueline Hart
Overall Experience
Quality
Price
Convenience
Marvin was spectacular. All I wanted was for someone to please take the chance and fix the whistle. He was able to do that.
Response from Hart Home Comfort:
Thank you for your kind words. We're glad we could help you with your whistle issue. If you have any other questions or need assistance in the future, don't hesitate to reach out.
Overall Experience
Quality
Price
Convenience
Didn’t try and do anything.
Response from Hart Home Comfort:
Good Morning, I am sorry you feel this way. Your vent pipe is completely rotted. Replacement was not possible. Delivering to a tank with that pipe is extremely dangerous and puts your home at risk for an oil spill. We are committed to safe deliveries. The service department will reach out to you today. Sincerely, Jacqueline Hart
Overall Experience
Quality
Price
Convenience
I pay extra for an enhanced service contract. However, almost every time I have a repair , it is not covered. This time around I was informed that the piece that was broken was broken previously, but that was never told to me. So, it was merely capped so it wouldn’t leak. However, the boiler stopped functioning correctly as a result. Not sure why this repair was deferred and never disclosed. On the positive side, the technician, Frank, was very good. Very knowledgeable and pleasant.
Response from Hart Home Comfort:
Hello, I have put a copy of your service plan in the mail. Before this service call, the last time you were charged for something that was not covered was over two years ago, in October 2022. That was the only other time you were charged for something not covered since becoming a customer in 2015. We appreciate your business.
Overall Experience
Quality
Price
Convenience
Marwin recently diagnosed and tuned up our heating system. He was very knowledgeable and thorough. He took the time to explain what he was doing. He even checked our oil tank, which had not been done by anyone in the past. Our system was long overdue to be tuned up (unfortunately, we were not contacted about our scheduled tune ups, so moving forward, we need to take matters in our own hands on that front). Getting our system tuned up also took several weeks to get done - which is understandable given the time of year. Marwin is a breath of fresh air. Thank you!
Overall Experience
Quality
Price
Convenience
The technician that came was quite professional. He was pleasant, personal and knowledgeable about the problem. He fixed my problem quickly and efficiently.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Outstanding! From the moment they picked up phone to the technician walked out our door. We couldn’t be happier with the service!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Charlie is one of the most knowledgeable technicians I have ever encountered. He explained several nuances to my system to me, and answered all of my questions thoroughly. He is awesome! Thank you Charlie!
Overall Experience
Quality
Price
Convenience
arrived promptly, explained process and result, pleasant, neat, and efficient
Overall Experience
Quality
Price
Convenience
